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维基百科，自由的百科全书
前程万里
类型飞行常客计划
拥有者联合航空
发布于1981年5月，​43年前​（1981-05）
网站MileagePlus
前程万里会员卡

前程万里（英语：Mileage Plus）是联合航空所属的飞行常客计划，其会员可通过购买指定机票类型获取奖励及积分 。[1]2010年美联航与美国大陆航空达成合并协议后，美联航前程万里（United Mileage Plus）被选为合并后航空公司的常旅客计划。该计划随后更名为前程万里（MileagePlus），并与其他星空联盟合作伙伴及其他航司与旅游业相关企业保持其原有的合作关系。[2]

继2012年3月3日整合美国大陆航空OnePass之后，前程万里也成为了巴拿马航空和哥伦比亚巴拿马航空的常旅客计划。[3]新计划的会员号码则继续采用OnePass所用的格式（2个字母 + 6位数字），取代旧前程万里号码格式（11位数字），已经拥有OnePass的会员将继续保留其现有的会员号码。[4]2015年3月，巴拿马航空宣布将替代前程万里计划，转而采用名为ConnectMiles的新飞行常客计划。[5][6]

历史

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Frequent flier programs were introduced in 1979 by Texas International Airlines.[7] Two years later, American Airlines launched their AAdvantage program,[8] and United's Mileage Plus was launched one week later.[9] On June 29, 2011, United officially changed the name of the program from Mileage Plus to MileagePlus.[10]

On July 9, 2011, Tom Stuker became the first member of the MileagePlus program to reach ten million flown miles on United.[11] He earned this distinction flying from Los Angeles to Chicago on flight 942. Jeff Smisek, then president and CEO of United, was on hand to congratulate him.[12] For reaching the ten million mile number, he was given the only United Titanium Card and his name was placed on the side of a United Boeing 747-400.[13] Stuker has since passed the 20 million mile threshold and remains the world's most frequent flyer.[14]

Several controversial changes were introduced to the program in 2012, following the integration of the Continental OnePass program into MileagePlus. This included the reduction in bonus miles for Premier Gold and Premier Platinum members, as well as the inability of Premier Silver members to reserve Economy Plus seats until 24 hours prior to departure.[15] Changes have also occurred to the upgrade process, where upgrades are being sold at check-in for prices as low as $69, even when elites are still being processed on the upgrade waitlist.[16] Million Mile Flyer George Lagen filed, in late May 2012, a class action against United for taking away or demoting "lifetime" benefits promised to pre-merger Million Mile Flyers.[17] A federal judge eventually dismissed the class-action lawsuit on the basis that the contract which regulated "Million Mile Flyer" customers was the same as for all MileagePlus members, which essentially gave the airline the right to unilaterally reduce or discontinue benefits anytime it wanted to.[18]

Following the Covid Pandemic in 2020, MileagePlus made it easier for customers to attain status by lowering requirements and giving bonuses to existing status members.[19] But over time, this resulted in diluted status privileges and as of 2024 the MileagePlus requirements are now back to pre-Covid numbers.[20]

Partner airlines

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In addition to United, all 28 members of the Star Alliance as well as a number of other airlines participate in the MileagePlus program to a certain degree. MileagePlus miles can then be both earned and redeemed on United flights, as well as on any partner airline. However, certain booking classes on partner airlines are excluded from mileage accrual.[21]

The airline partners of MileagePlus are:[22]

Partner Airline Star Alliance Member
Avianca Yes
Aegean Airlines Yes
Aer Lingus No
Air Canada Yes
Air China Yes
Air Dolomiti No
Air India Yes
Air New Zealand Yes
All Nippon Airways Yes
Asiana Airlines Yes
Austrian Airlines Yes
Azul Brazilian Airlines No
Brussels Airlines Yes
Cape Air No
Copa Airlines Yes
Croatia Airlines Yes
Edelweiss Air No
EgyptAir Yes
Ethiopian Airlines Yes
Eurowings No
EVA Air Yes
Hawaiian Airlines No
Juneyao Airlines No
LOT Polish Airlines Yes
Lufthansa Yes
Scandinavian Airlines Yes
Shenzhen Airlines Yes
Silver Airways No
Singapore Airlines Yes
South African Airways Yes
Swiss International Air Lines Yes
TAP Portugal Yes
Thai Airways Yes
Turkish Airlines Yes

Award travel

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Lufthansa First Class, bookable using MileagePlus award miles

MileagePlus miles (redeemable miles) can be redeemed for travel on any combination of United and United Express carriers, as well as Star Alliance partners and other airline partners.[23] MileagePlus offers Saver and Everyday awards, at different tiers of pricing with different capacity control mechanisms.[24] Saver awards are capacity-controlled awards available for travel on all partner airlines.

The release of saver award seats is dictated by the operating airline, who will make the award inventory available to all its partners, including United MileagePlus.[25] On flights operated by United Airlines, additional saver award inventory is offered to Premier members and United credit card holders, in addition to that offered to general members.[26]

Everyday awards are only available for travel on United and United Express, and have greater availability than Saver Awards.[27] "Everyday" awards may cost two to three times as much as the equivalent "Saver" awards.[28]

As of August 2019, MileagePlus award miles no longer expire. Before that, there had to be activity in the last 1.5 years.[29]

MileagePlus awards are on a one-way basis and do not require round-trip travel.

Premier status

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United's red carpet boarding line at San Francisco, the predecessor of the Premier Access Line

While status levels were not originally part of the MileagePlus program, they were introduced in 1987 to reward customers who had achieved certain qualification thresholds within a given calendar year.[30] All Premier members are eligible for Premier Access, which allows them to use exclusive check-in and security lines, as well as priority boarding and baggage retrieval.[31] Previously, members reached Premier status by earning the required number of Premier Qualifying Miles (PQM) or Premier Qualifying Segments (PQS). Starting in 2014, members living in United States had to meet a minimum annual spending level, tracked as Premier Qualifying Dollars (PQD), on United issued tickets in a calendar year to qualify for a tier.[32] Now, members must earn Premier Qualifying Points (PQPs) and/or Premier Qualifying Flights (PQFs). Status can be earned by accumulating PQPs and PQFs, or by attaining a higher PQP threshold.[33]

Status Levels

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Premier Silver status is the lowest status level in the MileagePlus program. This level includes access to Star Alliance Silver status.

Premier Gold status is a mid-level status in the MileagePlus program. This is the lowest level status to include access to Star Alliance Gold status.

Premier Platinum status is an upper level status in the MileagePlus program.

Premier 1K status is the highest status of the MileagePlus Program. Status holders enjoy the highest upgrade priority and access to a dedicated phone line.

Global Services status is a level above Premier 1K. It is a secretive, by-invitation-only status level that provides discrete services to high value individuals that often spend tens of thousands of dollars flying on United per year. Members are often top corporate executives and celebrities. The program was introduced in 2003 and is shrouded in a fair amount of secrecy. Benefits include: Private airport check-in and security, access to private lounges, luxury vehicle tarmac transfer, and exclusive customer service team. United Chairman's Circle is also shrouded in secrecy and comes with Global Services status for the primary member and the member's spouse. Chairman's Circle status is conferred to one individual at companies with significant business partnerships with United.

Million Miler Program

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Million Miler Program is a program offered to MileagePlus members who have demonstrated a long-term loyalty. The Million Miler Program balance is calculated based on the accrued elite qualifying miles prior to January 1, 2012, plus the actual flown miles on United and Copa Airlines after January 1, 2012.[34]

Members receive the following lifetime MileagePlus Premier status based on their Million Miler Program balance:

Million Miler Level Lifetime Status
1 Million Premier Gold
2 Million Premier Platinum
3 Million Premier 1K
4 Million Global Services

Members eligible for Million Miler status can also designate a companion (defined as their spouse, significant other, or another individual residing at the same address) to receive the same Premier status as themself.

Infinite Elite was a promotional program offered by Continental Airlines in the early 1990s that offered lifetime Platinum Elite status on Continental for flying a certain mileage amount for a number of continuous years.[35] With the integration of OnePass and MileagePlus, Infinite Elite members will be offered Premier 1K status, but will not receive Global Premier Upgrades.[36]

Upgrades

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Complimentary Premier Upgrades

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Complimentary Premier Upgrades are offered to all Premier members on flights within North America, Central America and the Caribbean, excluding Premium Service flights and certain flights to/from Hawaii.[37] This is awarded to Premier members on a space-available basis, prioritized by status, then fare class.[38]

PlusPoints Upgrades

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PlusPoints allow Premier Platinum, Premier 1K, and Global Services customers to upgrade paid tickets on any route serviced by United, United Express, and select partner airlines.[39] PlusPoint upgrades are considered instrument upgrades and will clear before Complimentary Premier Upgrades.

References

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  1. ^ MileagePlus® program. United Airlines. [29 April 2012]. 
  2. ^ Continental’s OnePass scheme to merge into Mileage Plus. Business Traveller. [29 April 2012]. 
  3. ^ MileagePlus frequent flyer program. Copa Airlines. [29 April 2012]. （原始内容存档于23 April 2012）. 
  4. ^ Kelly, Shannon. Merger Update: MileagePlus Account Number Update. FlyerTalk.com. [29 April 2012]. 
  5. ^ Introduction. Copa Airlines. [January 30, 2015]. （原始内容存档于January 27, 2015）. 
  6. ^ Introduction. Copa Airlines. [March 18, 2015]. 
  7. ^ David M Rowell. A History of US Airline Deregulation Part 4 : 1979–2010 : The Effects of Deregulation – Lower Fares, More Travel, Frequent Flier Programs. The Travel Insider. August 13, 2010 [September 21, 2010]. 
  8. ^ American Airlines. American Airlines AAdvantage Program Details. [28 May 2009]. （原始内容存档于3 March 2009）. 
  9. ^ United MileagePlus. WebFlyer. [29 April 2012]. 
  10. ^ Mileage Plus: Loyalty program for the new United in 2012. FlyerTalk.com. [29 April 2012]. 
  11. ^ United Passenger Logs 10 Million Miles. NBC Chicago. 
  12. ^ Auletta, Kate. Thomas Stuker, United Frequent Flier, Logs 10 Millionth Mile On Airline. Huffington Post. 11 July 2011 [29 April 2012]. 
  13. ^ United Airlines Frequent Flyer Hits 10 Million Miles. AirlineReporter. 
  14. ^ 20 Million Miles and Counting. United Hub. 2019-01-15 [2019-01-20] （英语）. 
  15. ^ The New United MileagePlus Takes Off. Insideflyer.com. [April 4, 2012]. （原始内容存档于2011-10-21）. 
  16. ^ United Airlines. Yelp:Real People, Real Reviews. [April 4, 2012]. 
  17. ^ George Lagen v. United Continental Holdings, Inc. and United Airlines, Inc.. Top Class Actions. [June 1, 2012]. 
  18. ^ Judge Bags United Airlines ‘Million Miler’ Class Action Lawsuit. Top Class Actions. [July 25, 2015]. 
  19. ^ Mackenzie, Scott. United Extends Elite Status, Lowers 2020 Requirements by Half. Travel Codex. 2020-04-06 [2024-02-23] （美国英语）. 
  20. ^ United's Frequent Flier Program Is Changing—Here's Who Stands to Gain. AFAR Media. 2023-11-16 [2024-02-23] （英语）. 
  21. ^ Sudden Big Changes to Mileage Plus airline partner mileage accrual. Boarding Area. [29 April 2012]. 
  22. ^ Airline Partners and Global Alliances. United Airlines. [29 April 2012]. 
  23. ^ MileagePlus air travel and upgrade awards. United Airlines. [29 April 2012]. 
  24. ^ MileagePlus air awards. United Airlines. [29 April 2012]. 
  25. ^ Leff, Gary. StarNet: United’s Weapon of Mass Award Destruction. Boarding Area. [29 April 2012]. 
  26. ^ Klint, Matthew. One upside to the United merger elite. Upgrd.com. [29 April 2012]. 
  27. ^ Award Saver vs. Standard Award. FlyerTalk.com. [29 April 2012]. 
  28. ^ Schlappig, Benjamin. Could it be? United LOWERS the prices of many awards. Boarding Area. [29 April 2012]. 
  29. ^ United Airlines Announces MileagePlus Miles Never Expire. The Consumerist. [4 December 2019]. 
  30. ^ High Flyers. InsideFlyer. [29 April 2012]. （原始内容存档于2 November 2011）. 
  31. ^ Premier Access. United Airlines. [29 April 2012]. 
  32. ^ Mutzabaugh, Ben. United adds spending threshold to elite-status qualifying. USA Today. 18 June 2013 [19 June 2013]. 
  33. ^ How to Qualify for MileagePlus Premier Status. 
  34. ^ Million Miler Program. [18 June 2014]. 
  35. ^ Very Important Flyers. InsideFlyer. [29 April 2012]. （原始内容存档于2 November 2011）. 
  36. ^ O'Leary, Scott. Merger Update: 2012 MileagePlus Program Details. FlyerTalk.com. [29 April 2012]. 
  37. ^ Upgrades Overview. [18 June 2014]. 
  38. ^ Leff, Gary. United's New Elite Unfriendly Upgrade Priority Already in Effect. Boarding Area. [30 April 2012]. 
  39. ^ PlusPoints. 

Template:Frequent-flyer program Template:Customer loyalty programs Template:United Continental Holdings

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